We are looking for an experienced IT/Network Administrator to manage all company technology equipment and software setup. The administrator will also be responsible for supporting employees with technology devices and hardware.
RESPONSIBILITIES AND DUTIES
DUTIES WILL INCLUDE:
- IT Equipment management (IT Hardware, Server, PC’s, Laptops, Phone, I-pads and all mobile devices)
- Manage lists, locations and tracking equipment
- Setup all devices
- Workstation setup and cable management
- Information Network Administration – maintain and update as necessary
- Software Management – inventory, updates and expiration/licensing renewals
- Manage, triage, troubleshoot, and document incoming incidents and requests from end users in a courteous manner – incidents/requests will come in as phone calls, emails, and walk-ups
- Active Directory & Office 365 user account administration
- Create documentation and update the Knowledge Base regularly
- Prioritize problems, incidents, and requests for proper escalation (when required) to an appropriate team
- Identify and familiarize yourself with the software and hardware utilized by the organization
- Ordering, Setup and support audio/video conferences and meetings
- Provide first-line-of-defense support and analysis for incoming security related incidents
- Develop ticketing system for company-wide use
- Additional duties and responsibilities as agreed upon
TRAITS:
- Self-motivated and able to lead and motivate team members
- Thoughtful and confident decision-making and high ethical standards
- Good verbal and written communication skills
- Good interpersonal skills and a high level of professionalism
- Problem-solving skills and the ability to think and react quickly under pressure
- Service-oriented approach in working with technical and non-technical business owners and different personality types
- Strong attention to detail and a high level of organization
- Reliable, dependable, and professional
QUALIFICATIONS:
- 3-5 Years experience in information technology/network administration
- We are a drug free workplace, must be able to pass pre and random drug tests
BENEFITS:
- Competitive salary and benefits package.
JOB TYPE:
- Full-time
REQUIRED EXPERIENCE:
- 3-5 Years of experience in IT/Network Experience